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QuickBooks Desktop is being phased out?

QuickBooks Desktop phased out: what are the solutions for users? This blog post answers all the questions from a to z for all QB Desktop users.

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QuickBooks Desktop is being phased out

You have recently received an email from Intuit stating that as of 31st May 2023 “QuickBooks Desktop is being Discontinued” and the 2020 version(s) will no longer be supported and now you are wondering if “QuickBooks Desktop is being phased out”?

This announcement has raised numerous questions in the minds of QuickBooks Desktop Users. What does “QuickBooks Discontinued” mean?, What happens to my QuickBooks data?, Moving forward, Can i continue to use my current QBD version or upgrade to a newer version?, or Should i convert to QuickBooks Online?

In this comprehensive guide, we will address your questions and concerns related to the discontinuation of QuickBooks Desktop and provide clear solutions.

We’ll explain what “QuickBooks Desktop discontinued” means for you, how you can upgrade your current desktop product or if you choose to use QBO than we will explain how to switch to QuickBooks Online?.

Our goal is to make this journey as informative and easy to understand, ensuring you have the knowledge to make the best decisions for your accounting needs. So, let’s get started!

What is QuickBooks Desktop Discontinued Policy?

The QuickBooks Desktop Service Discontinuation Policy is Intuit’s approach to focus on more recent software versions. According to this policy, Intuit discontinues live technical support and access to crucial add-on services for older versions of QuickBooks Desktop.

This affects versions that are more than three years old. So, for instance, in 2023, versions of QuickBooks Desktop 2020 and older will no longer receive updates, live support, or have access to add-on services.

Why has QuickBooks 2020 been discontinued?

Behind the discontinuation decision of QuickBooks Desktop 2020 and older versions lie multiple reasons. The primary reason is technology advancement.

QuickBooks Desktop requires more maintenance and support, as it is a local application that needs to be installed and updated on each computer. It also has more compatibility issues with different operating systems and devices.

As technology evolves, newer versions of software become more efficient, secure, and feature-rich. Intuit aims to provide its users with the best possible services, which is often more feasible with updated versions.

Additionally, this decision is also driven by the need for product improvement. By discontinuing older versions, Intuit can channel its resources towards enhancing the latest versions, making them more user-friendly and feature-packed. This helps keep the software up-to-date with industry trends and user requirements.

Which versions of QuickBooks desktop has been discontinued?

Starting with all QuickBooks Desktop 2020 versions including older versions are being dsicontinued, This means their will be no future updates available for this QBD softwares.

Here is a complete of the QBD versions that are being discontinued:

  • QuickBooks 2020 Pro Desktop Version
  • QuickBooks 2020 Premier Desktop Edition (inclusive of General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail versions)
  • QuickBooks Enterprise Solutions, Version 20
  • QuickBooks Premier Accountant Edition, 2020 Version
  • QuickBooks Enterprise Accountant, v20th Edition
  • QuickBooks 2020 Desktop Version for Mac

Affected Services after QuickBooks desktop discontinuation

Most external or add-on services will be affected after the discontinuation of your QuickBooks Desktop product. Here is the list of following services that will be impacted and deactivated, So, if you are using any of the services mentioned below than make sure to switch to QuickBooks Online or upgrdae your current QuickBooks desktop to the latest version.

Payroll Servcies:

Following the discontinuation date of May 31, 2023, QuickBooks Desktop 2020 will no longer support various payroll services. Among these, the automatic calculation of payroll taxes, provision of payroll forms, and the ability to transmit payroll data will cease, leading to the deactivation of your payroll services subscription. Therefore, it’s essential to note that tax forms will not be processed on your behalf after the discontinuation date.

Similarly, Basic, Standard, and Enhanced Payroll services will also experience impacts. These services will no longer automatically calculate payroll taxes or provide payroll tax forms, resulting in potential paycheck inaccuracies and subsequent deactivation of your subscription.

For those utilizing the Workers’ Compensation Payment service, it’s important to note that you won’t be able to process payments through QuickBooks Desktop 2020 after discontinuation. To continue using this service, an active Payroll subscription and a supported QuickBooks version will be necessary.

Lastly, access to QuickBooks Workforce, formerly known as ViewMyPaycheck, will be unavailable for both you and your employees following the discontinuation of QuickBooks Desktop 2020. To use this service, an active Payroll subscription and a supported version of QuickBooks will be required.

Payment Servcies:

Despite the discontinuation of QuickBooks Desktop 2020, it’s crucial to note that recurring payments won’t be affected. These transactions will carry on as scheduled. Nevertheless, they will not be downloadable within this version of the software. Users who wish to manage their recurring payments can conveniently do so via

For those who have been relying on QuickBooks Desktop 2020 for eInvoice processing, there will be a notable change. Starting June 1, 2023, processing eInvoices—emailed invoices that include an active payment link—will no longer be possible through this version. To continue utilizing this service, users will need to transition to a supported version of QuickBooks and maintain an active payments subscription.

The discontinuation also impacts the Merchant Service Deposit feature. Following May 31, 2023, users of QuickBooks Desktop 2020 will find that the software no longer supports the downloading of check and credit card information. This feature has been particularly useful for reconciliations, and users may need to find alternative methods for handling these tasks moving forward.

Finally, transaction processing will also experience a significant shift. After the discontinuation, users of QuickBooks Desktop 2020 will encounter a message indicating that credit card and check transaction processing is no longer available within the software. This message will provide instructions for processing transactions outside of QuickBooks, ensuring users can still manage their financial operations.

Additional Imapcted services:

The incorporation of QuickBooks Time within the QuickBooks Desktop 2020 will cease to function. However, this doesn’t mean you cannot use QUickBooks Time. Users looking to synchronize their QuickBooks Time Data can consider transitioning to QuickBooks Online or setup the QBD web connector. These alternatives will ensure continued and seamless time tracking.

Banking services will be deactivated, The discontinued QuickBooks versions will lose download, upload, and online transaction capabilities. Users might face error messages like “Financial Institution Information verification for this download failed in QuickBooks Desktop.”

The discontinuation implies that the multi-currency or exchange rate feature, which allowed users to assign specific currency types to their profiles and accounts, will no longer be functional. This change may impact regular handling of multiple currencies in business operations.

The feature of contributed reports will not function with QuickBooks 2020 and preceding versions of QBD, This tool greatly assisted businesses in analyzing their sales or contributions. It enabled users to create and save customized reports, complete with individual subtotals for each customer, donor, or member, along with a final total.

The Accountant Copy Transfer Service, a handy feature within QuickBooks Desktop, will not function. Previously, this feature enabled business owners to effortlessly share their financial data with their accountants. Once the accountants made the necessary modifications, business owners could readily apply these changes to keep their data up-to-date. However, with the discontinuation, this effortless exchange and updating process will no longer be available for unsupported versions of QuickBooks Desktop.

Will I still be able to use QuickBooks Desktop after the discontinuation?

QuickBooks Desktop is being phased out and that certainly impacts the usability of QuickBooks, Some users might opt to stick with their older QuickBooks version. Indeed, they can continue data entry tasks and manually maintain records of accounts receivable and payable. Nonetheless, it’s crucial to be fully aware of the potential risks of using a sunset or discontinued version of QuickBooks. The next sections explains this in detail.

What are the potential risks of using discontinued versions?

If you are wondering if “can icontinue to receive support for my discontinued version?” The answer is No. Furthermore here is a detailed overview of the risks of using a unsupported versions of QuickBooks.

  • Discontinued Technical Assistance: Post QuickBooks Desktop 2020 discontinuation, Intuit will no longer offer technical support, including help with installation, troubleshooting, or usage from the specified date.
  • End of Software Updates: QuickBooks Desktop 2020 will no longer receive updates, which typically comprise new features, enhancements, and resolutions for known bugs or issues.
  • Data Security: Security patches are essential for protecting the software from new threats and vulnerabilities. However, once QuickBooks Desktop 2020 is discontinued, it won’t receive these important security updates anymore. This could put your data and system at risk.
  • Termination of Add-on Services: All associated services, including QuickBooks payroll, credit card processing, online banking, and more, will no longer be available. These services usually requre you to upgrade to the latest version of QBD, which won’t be maintained after the discontinuation of QuickBooks Desktop 2020.
  • Issues with Moving Data: If you keep using QuickBooks Desktop 2020 for a long time, you might face problems when you try to move your data to a newer version or a different system in the future. Once support ends, the old version might not work well with newer systems, making the move tricky and potentially causing issues.
  • Missing Out on New Features: As tech gets better, newer versions usually have improved features and are easier to use. By continuing to use QuickBooks Desktop 2020, you won’t get to use these new features, which might put your business behind others who choose to use the newest versions.

Is it possible to download an older QuickBooks Version?

Indeed, it is possible! Despite discontinuation, Intuit still allows for the downloading and registration of outdated QuickBooks versions. However, there are some limitations to be aware of:

  • Intuit may not provide License or Product details for unsupported products.
  • Assistance with password recovery for older QuickBooks versions will not be available.
  • Users should not expect replacements for CDs, disks, or manuals for older versions of QuickBooks.

We that said, downloads for QuickBooks 2020 and other older versions of QuickBooks are still accessible via the Intuit website at

QuickBooks Upgrade options and Solutions

After the discontinuation of older QuickBooks versions, you’re left with two options.

Firstly, you can consider upgrading your old QuickBooks Desktop version to the latest QuickBooks 2023. Alternatively, you can Transfer and convert your data to QuickBooks Online.

In the upcoming sections, we will delve into the details of these two options. We’ll lay out the differences in pricing and features between QuickBooks Desktop and Online.

We will also weigh the pros and cons of both platforms to assist you in making an informed decision that best suits your business needs.

QBD Versions

QuickBooks Desktop comes in three different versions: Pro, Premier, and Enterprise.

  • QuickBooks Pro: Aimed at small businesses, this version allows up to three users and offers features like expense tracking, invoice creation, and report generation.
  • QuickBooks Premier: This is a more advanced version and includes industry-specific features for professional services, contractors, and retailers. It allows up to five users.
  • QuickBooks Enterprise: The most robust version, Enterprise, is designed for large businesses and allows up to 30 users. It includes advanced inventory and payment features.

QBO Versions

QuickBooks Online also comes in four tiers: Simple Start, Essentials, Plus, and Advanced.

  • QuickBooks Online Simple Start: This is the most basic version suitable for self-employed individuals or small businesses with basic needs.
  • QuickBooks Online Essentials: Suitable for small businesses, this tier adds features like bill management and time tracking.
  • QuickBooks Online Plus: A more advanced option suitable for small to medium-sized businesses, it includes features like project tracking and inventory management.
  • QuickBooks Online Advanced: This is the most comprehensive tier, with additional features like business analytics and insights, custom roles, and premium customer support.

Now, let’s go into the comprehensive comparison between QuickBooks Desktop and QuickBooks Online:

QuickBooks Desktop Vs QuickBooks Online

Technical Overview:

FeaturesQuickBooks DesktopQuickBooks Online
PricingOne-time purchase ranging from $299.99 for Pro, $499.99 for Premier, to $1,275/year for Enterprise.Subscription-based, starting from $25/month for Simple Start, $40/month for Essentials, $70/month for Plus, and $150/month for Advanced.
User AccessibilitySoftware is installed on a specific computer. Limited remote access.Accessible from any device with an internet connection. Multiple users can access data simultaneously from different locations.
Automatic Online BackupNot included, requires manual backups or additional cost for automated backup.Automatic online backups included in the subscription.
Real-Time CollaborationLimited collaboration as the data file is on a specific machine.Real-time collaboration with the team as the data is stored on the cloud.
Automatic UpdatesUpdates need to be installed manually.Automatic updates without any requirement for manual intervention.
Software InstallationRequires installation on the computer.No installation required; it’s a web-based application.
Customer SupportLimited customer support. Additional cost for extended support.24/7 customer support included in the subscription price.
FeaturesRobust features and reports, advanced inventory, and job costing features. Ideal for specific industries.Good feature set, includes lending platform QuickBooks Capital, automatic mileage tracking, transaction categorization, but less in-depth than the desktop version.
Inventory TrackingAdvanced inventory tracking, especially in Enterprise version.Basic inventory tracking in the Plus and Advanced plans.
Mobile AppNo mobile app.Mobile app available for both iOS and Android devices.
IntegrationLimited third-party application integration.Vast integration possibilities with third-party applications.
Ease of UseMay require a steeper learning curve due to extensive features.More user-friendly due to simpler and intuitive design.
A table that explains the tech aspects between QuickBooks Desktop and Online.

Features Overview:

FeaturesQuickBooks DesktopQuickBooks Online
Customization and ControlOffers more in-depth customization options and control over data and features. Users can choose to turn on/off features as needed.Offers less customization in comparison to the Desktop version. The user interface and features are uniform for all users.
Industry-Specific FeaturesOffers industry-specific versions like Contractor, Nonprofit, Manufacturing & Wholesale, etc. with unique features tailored for each industry.No industry-specific versions. The features are generalized to suit different businesses.
Batch InvoicingBatch invoicing is possible, which is a powerful tool for businesses dealing with multiple clients or large orders.Batch invoicing is only available in the Advanced plan.
Data Entry and AutomationMore manual data entry might be required compared to the online version. Some degree of automation can be achieved through third-party apps.Provides more automation options like automatic transaction import from bank accounts, recurring invoices, and automatic matching of transactions.
Access to BooksAccountant access requires the transfer of company files which could be cumbersome.Seamless accountant access since the books can be accessed remotely. Accountants can directly log in to view data.
Job CostingProvides detailed job costing, which allows users to track project profitability more precisely.Only high-level job costing is available.
Sales OrdersAllows the creation of sales orders, which can be helpful for businesses that deal with backorders.Does not support sales orders.
Internet DependenceCan operate without an internet connection once the software is installed.Completely internet-dependent, can’t work offline.
Number of ReportsOffers more than 200 built-in reports, and they’re more customizable.Offers fewer built-in reports (about 50-80 depending on the plan), and they’re less customizable.
Learning ResourcesProvides in-software help documentation and user manual. Third-party online resources also available.Extensive online resources and tutorials, interactive setup guide.
Data SecuritySecurity depends on the user’s own computer security measures and backup routines.Provides bank-level security and automatic backups.
Accounting MethodSupports both accrual and cash method of accounting.Supports only accrual method of accounting.
Accounting difference between QuickBooks online and desktop.

Remember, the best version for your business depends on your specific needs, resources, and practices. Both QuickBooks Desktop and QuickBooks Online have robust features, but they cater to slightly different user needs and preferences.


QuickBooks Desktop is a popular accounting software that has been used by many businesses for years. However, Intuit, the developer of QuickBooks, has announced that some versions of QuickBooks Desktop is being phased out by 2023 or 2024. This means that users of these versions will lose access to live support, online banking, payroll, and other services, as well as critical security updates. Users have two options: upgrade to a newer version of QuickBooks Desktop, which is more expensive and requires a subscription model, or convert to QuickBooks Online, which is a cloud-based service that offers more flexibility and collaboration. Both options have advantages and disadvantages, and users should carefully weigh their needs and preferences before making a decision.

If you have any further queries please contact our support team for help or a suitable solution.

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