QuickBooks Error 103 is a banking error that QB customers frequently encounter while attempting to connect to an existing business bank or credit card account via QuickBooks Online or self-employed.
Furthermore, QuickBooks Error 103 indicates that the bank login information you are attempting to use to sign in to QuickBooks Online does not match the information on your bank’s website. As a result, QuickBooks is unable to process your login request and is unable to connect with your bank..
To clarify, there are several reasons why QuickBooks bank account error 103 occurs. The two most common ones are as follows:
- The Online Banking user id and password you are using is wrong or has changed.
- You may need to authorize third-party access in order to log in to your account using third-party applications like QuickBooks Online.
Overall, when this type of banking errors occur you won’t be able to download or update your transaction reports from your bank using the QuickBooks banking feature.
Regardless of whether the error is due to authorization issues with your bank or the QB version you are currently using. Following the steps outlined in this article will help you resolve QuickBooks Online Error 103.
9 factors that causes QuickBooks error 103
As we mentioned in the beginning, the error can be caused by a number of factors. We’ve compiled a complete list of the remaining causes due to which103 error occurs in QuickBooks Online.
- You have selected the a wrong financial institution.
- The User name and password you entered in QuickBooks Online does not match with your bank.
- Missing site cookies in browser is also one of the common reasons
- Issues related to Hardware facility.
- The .msi file contains bugs.
- Configuration issues related to Browser extensions or Add-ons.
- Issues caused by a popup blocker.
- User info updates made to your account by your financial institution.
- Permission issues due to which access is denied for third-party web-based applications.
1) First verify your Online Banking Credentials
- Visit your banks website for example https://www.bank.com.
- Navigate to the login page.
- Enter your Online banking Username and Password to login.
If you are successfully logged in and are able to view your accounts this means there is nothing wrong with your login credentials. If you were unable to login than you must contact your financial institution to receive your updated banking credentials.
2) Update the correct Bank login User ID & Password in QuickBooks
Even though business owners may use QuickBooks on a regular basis to manage their day-to-day operations, not every user uses the banking feature in QuickBooks on a daily or even long-term basis.
Meanwhile, It is possible that you have received new sign-in credentials from your bank or changed accounts but have not updated the same in QuickBooks, resulting in Error 103.
Go ahead and update the correct sign-in information of your bank into QuickBooks Online.
- Login to QuickBooks Online.
- Go to the banking section.
- Choose the Bank or Credit accounts you want to update.
- Click on the pencil icon to Edit than select Edit my sign-in info.
- Sometimes you might have old sign-in info auto saved in your browser make sure to clear the section and enter the user id and password manually to avoid entering old info.
- Next, Click on Update.
If your login was successful, you should not encounter any further errors and should be able to carry on with your business as usual. This also implies that the problem was resolved by updating the correct information.
If you are still unable to access your accounts, you should try reconnecting the old account.
3) Disconnect and Reconnect Bank account to solve Error 103 in QuickBooks
- Open QuickBooks and select the banking menu from the right pane.
- Go to the banking tab.
- Locate the account that is causing QuickBooks Error Code 103.
- Now, click the pencil icon and choose Edit account information.
- Select the option Disconnect this account.
- To proceed, click Save and close. Return to the banking page to see if the account was successfully disconnected. Refresh the page or close and restart QuickBooks if necessary for the changes to take effect.
In the following step, you can connect either the same old or new bank account to QuickBooks.
- Return to the banking page.
- Click on Connect or Add Account.
- Search for the name of the bank account to which you want to connect, then select and continue.
- Use the online banking login details provided by your bank to access your account.
- Select the account from the list that you want to connect to QB and assign it to the appropriate account type in the chart of accounts.
- To download transactions, select the appropriate date range.
- To proceed, press Connect.
4) Getting QuickBooks Error 103 when connecting a new bank account?
Automatically connecting your bank account to QuickBooks may frequently result in Error 103 for some users, a manual setup is an alternative way to connect your financial institution or credit card account to both QuickBooks Online and Desktop.
- Open the QuickBooks Online dashboard by logging in.
- Navigate to the transactions tab and select Banking.
- On the banking page, click “Connect Account.”
- You can now see a list of the most common bank names.
- Select one from the list; if your bank is not listed, type its name into the search bar.
- After that, find your bank from the list and proceed.
- After that, sign in to your bank using your online banking user name and password.
Note: In rare cases certain financial institutions might have additional steps to verify its you, follow the provided instructions.
- • Once logged in, look for a list of the various account types you’ve set up with your bank, such as Expenses, Vendors, Business.
- Select the accounts you want to connect from the list
- If you have already created these accounts in QB’ Chart of Accounts, select the appropriate one and QuickBooks will automatically categorize your transactions.
- If you haven’t created an account in Chart of Accounts, Alternatively, you can simply select an account type and QB will create one for you.
- Now, choose the current year or a custom date to instruct QuickBooks on how far to download transactions from your financial institution or credit card account.
If you encounter QuickBooks error 103 during this process, we recommend that you visit your bank’s website and enable third-party access to your account. This means you may be required to grant permission in order to connect to your bank via third-party applications.
5) Login to your Bank and Activate third-party access
- Open a new browser tab and navigate to ibx.key.com.
- Sign in to the account to which you want to connect.
- Select User Profile from the drop-down menu.
- Now, in the password and security section, enable Third Party Access.
- To confirm and proceed, press Yes.
- Now go back to QuickBooks Online, Navigate to the banking page right click and refresh the page, and repeat step 4 if you are connecting a new account or step 2 if you simply want to update your login details.
If the error was caused by a security restriction on your account, your issue should be resolved. If you continue to receive 103 banking errors, proceed to the next step.
6) Download and import transactions manually from your bank
You do not need to connect your bank account to do this. Simply download the bank statements in CSV format, and upload them directly into QuickBooks. Then, sort the transactions by date and start importing.
- Login to your bank or credit card company website and login.
- Go to transactions Overview and view your bank statements.
- Select a date range for example Download last 90 days or the whole year.
- Most banks will automatically download the statements in CSV Format, However, we recommend that you read the instructions provided by your bank to make sure you download the files in CSV format. Here are instructions for Bank of America and Chase.
- Lastly save the files on your computer preferably on your home screen to locate them easily when you need to upload them into QuickBooks Online.
7) Upload transactions into QuickBooks Online
- In QuickBooks Online, navigate to the banking tab.
- From the menu, choose Upload Transaction.
- Select the files from your computer that you downloaded from your bank by dragging and dropping them.
- Select the accounts to upload from the QB account drop down menu and click Continue.
- Note: If you haven’t created a bank account in QB or are uploading transactions for the first time, the drop down list will be empty. In that case, select Add new to create a new bank account in the chart of accounts.
- Begin by matching the file’s columns to the appropriate fields in QB. When you’re finished, click Continue button.
- Next, you may not want to import all of the transactions, so select the ones you want to import and press the continue button.
- Select Yes from the menu.
- When you’ve accepted the transactions, click Done to confirm.
To sum up, This article has all the necessary steps you need to follow to fix QuickBooks Error 103.
Out of the several banking errors that exist in QB particularly 103 error can be very tricky to fix at times. And you may have go back and forth between your bank and QB until you are able to finally connect your bank account into QuickBooks Online.
Of course you can always use the manual steps 6 and 7 outlined in this article for a Quick Resolution.
However, If you need any further help with banking errors please get in touch with our QuickBooks Pro Advisor team for assistance.