Are you using one of Intuit’s many versions of QuickBooks Desktop or Online and getting the QuickBooks Unrecoverable error 19062 00238 when opening a company file or importing accountant’s changes?
The QuickBooks unrecoverable error frequently occurs when there is a conflict between a QuickBooks desktop application and your computers operating system such as windows 10 or Mac.
Some of the most common reasons QuickBooks users encounter Unrecoverable error in Windows are outdated system drivers, missing dll components, damaged windows installer service, missing windows updates, and a corrupted folder or file path containing the company files a user is trying to access.
A corrupted QuickBooks data file, with the .QBW extension also known as the company file, is another common cause of an unrecoverable error. This is the file that stores your accounting entries, invoices, transactions, reports, taxes and more.
Because there are over a dozen reasons why these errors occur in QB, and while we have explained every single troubleshooting step in detail, To save time here are a few quick steps we recommend trying out first to quickly solve the error.
- Create a sample company file – See Solution 2 Step 3 for Instructions.
- Download QuickBooks tools hub to run File doctor and scan your files for any error – See Solution 2 Step 2, 3 and 4.
Are Unrecoverable error’s caused by QuickBooks?
QuickBooks unrecoverable Error occurs specifically when several entries or the program has not been previously registered during the execution which cannot be repaired or undone. Unrecoverable errors frequently cause QuickBooks Desktop and the system to freeze and require a reboot to get it back up and running.
To be precised these failures are typically caused by user-mode programs or apps on a computer. In this example, QuickBooks user-mode run processes do not have direct access to memory; instead, the system allocates them a virtual area. Because they are essentially separated from direct memory access, they do not interfere with resources and thus do not adversely impact system integrity. They do, however, have a high risk of causing issues in this case the QuickBooks unrecoverable error.
List of QuickBooks unrecoverable error codes
Some of the most common Unrecoverable error codes you might see on your screen as follows, Note that the code you might be seeing on your screen maybe different from the ones shown below, this is because the code maybe appearing from a different source or file.
Search on Ahrefs to exchange these error codes with Ahrefs search results
What causes unrecoverable error in QuickBooks?
Here is a list of reasons that is related both with your windows operating system and QuickBooks due to which users often encounter the unrecoverable error.
- If you are disconnected from the network while operating QuickBooks.
- When QuickBooks is having Compatibility issues with the latest windows updates.
- You maybe trying to access a file that does not exist.
- Missing Windows 10 components and QB updates often cause unrecoverable error.
- If you are getting unrecoverable error during installation it maybe due to disk space.
- QuickBooks has failed to start because msxml.dll was not found.
- QB company file used to store and manage accounting data is damaged.
- Their are errors and integrity issues in your accounting data causing unrecoverable error.
- Windows has not been updated to the latest release.
- The Microsoft Core XML Services DLL (MSXML.dll) file in your Windows operating system is missing, damaged, or unregistered.
- QuickBooks Desktop accesses the QBRegistration.dat file when opening QuickBooks. The setup program reads the file in MSXML 6 because it is in XML format. The file cannot be read if MSXML 6 is either not installed on the PC or is corrupted.
9 symptoms of QuickBooks Unrecoverable error
- QuickBooks Won’t start or open
- QuickBooks goes to not responding mode after opening
- QuickBooks update is in progress but unable to complete for many hours.
- Unable to access reports and transactions.
- Creating invoices or printing cheques get stuck
- The application crashes while trying to open a company file.
- Unable to back up data.
- Unable to run employee payroll.
- Unable to download and reconcile bank transactions.
Scenarios when Unrecoverable Error occurs in QuickBooks
The following is a list of scenarios in which the QuickBooks unrecoverable error occurs. The error could have occurred while performing one or more of the following actions. This list contains the most common scenarios in which a user encounters the error; however, there may be other instances in which you encounter the error for a specific reason.
- While writing checks using QuickBooks Online and Bill pay.
- When trying to import an accountants copy.
- While Performing or viewing bank reconciliation reports.
- While attempting to create a backup.
- Opening or starting a new company file.
- When trying to generate a portable file of your data.
- Installing payroll updates.
- While trying to access the home, transactions or reports page.
- Running a data integrity test to Verify or Rebuild data.
- Saving tasks such as transactions, invoices and bills.
- During direct deposits made via payroll.
- Trying to open an existing company file using the open previous company feature.
- When trying to open a company file.
- Trying to exit out of a QuickBooks data file.
- When closing task windows in a company file.
How to fix QuickBooks Unrecoverable Error?
The procedure for resolving an unrecoverable error in QuickBooks will be determined by your current setup. Small firms, for example, may use QuickBooks in single-user mode, whereas large enterprises may use QuickBooks in multi-user mode.
The only difference between single and multi-user mode user setup is that in single user mode QuickBooks is installed on a single computer and the company file is stored on the same PC’s local drive, whereas in multi-user mode QuickBooks is installed on multiple computers and the company file is stored on a Network share drive or server making it accessible for multiple users.
Now that you understand your setup, always begin troubleshooting on the computer where your accounting data is hosted before moving on to the user’s PC that is displaying the QuickBooks Unrecoverable error.
Solution 1: Repair Windows files causing Unrecoverable error in QuickBooks
Below is an ordered list of troubleshooting steps that will guide you through the entire process of resolving any windows-related issue that may be causing the unrecoverable error in QuickBooks.
Quick Tip: Before attempting any of the diagnostic steps listed below, we recommend that you consult with your Accounting head or IT administrator to ensure that your QB user ID and password are correct and also confirm that you are not restricted from accessing certain areas of the file due to which you might be getting the unrecoverable error while performing tasks in QuickBooks.
Step 1: Create a new windows administrator
Perform this step if you think your user account does not have Admin access on this PC.
- Press the Start button.
- Enter Add User.
- Choose Add, edit, or delete other users.
- Select Option “Add another user to this PC”.
- To add a new user, simply follow the prompts.
Note: To add an account without an email address, choose “I don’t have this person’s account information” at the first prompt, Next Select “Add a user without a Microsoft account”.
- After you’ve created the account, Right-click, then select Change account type.
- Select Administrator and then Click OK.
- Re-start your computer.
- Log in to the new Administrator account and retest QuickBooks.
Windows Secondary Logon allows administrators to log on with a non-administrator account to perform administrative tasks without logging off. If the Secondary Logon service is not enabled then QuickBooks will prompt unrecoverable issues on an account that does not have administrator privileges.
Here’s how to enable secondary logon service:
- Press the Windows Key + R combination.
- In the Run window, type services.msc.
- Select OK.
- Locate and right-click Secondary Logon in the Name column.
- Choose Properties.
- Select Automatic from the Startup Type drop-down menu.
- Select OK.
Note: The secondary logon service may be disabled by some firewall programs. If the service is disabled again after you’ve set it to automatic, you’ll need to change your security program’s settings to prevent the service from being disabled. If you need help customizing your security software, contact the manufacturer of the program.
Step 2: Repair or reinstall Microsoft .NET Framework
The Microsoft dot Net Framework is essential for Windows applications to function properly. If this component is damaged, outdated, missing, or removed during a system clean-up or maintenance process, you will receive an unrecoverable error every time you use QuickBooks.
If you upgrade your operating system or if your current.NET Framework installation becomes corrupted, you may need to repair your.NET Framework installation.
Repair Microsoft dotnet Framework
- Download the Microsoft .NetRepair tool to your PC
- Save the file on your desktop
- Open the file as an administrator to begin the repairing process.
- Accept the terms and conditions.
- Next, Choose one of the following options:
- Reregister Windows Installer service: Unregisters and re-registers the Windows Installer service using MsiExec.exe. Applicable regardless of the diagnosis results.
- Restart Windows Installer service: Stops and restarts the Windows Installer service. Applicable regardless of the diagnosis results.
Once the scan is complete then restart your computer and open QuickBooks.
If you do not encounter the unrecoverable error this means the problem has been fixed if the issue persists then move to the next step to reinstall the .NET framework component.
Reinstall Microsoft dotnet Framework
- Gather the information you need to begin the installation. If the original installation was made from a CD then insert the disk to reinstall the .NET Framework and select save to disk. Incase you have installed it from a network share drive then connect to the same drive to begin installation.
- Next, press the windows key + R to open the run box
- Type the following command in the run box:
- C:\dotnetframework\dotnetfx.exe /t:c:\temp /c:”msiexec.exe /i c:\temp\netfx.msi REINSTALL=ALL ReinstallMODE=vomus” and hit enter
- Just make sure to replace the drive name to C:\ instead of N:\.
- If you recieve an error it might be that you do not have temp folder on your PC, create one before you run the command.
Alternatively if you cannot find the original installation source then download the latest dotnet framework from Windows Official website.
Step 3: Repair Microsoft MSXML
MSXML Core Services is a collection of services that enable applications written in Script and Microsoft development tools to create Windows-native XML-based applications. When a Windows component is damaged, it can cause QuickBooks Desktop to fail to function properly.
Here is a Quick way replace the damaged files and reinstall the updated one’s in Windows 10.
For 64-Bit Operating system:
- Open the start menu or type CMD on the Windows search bar.
- Right-Click CMD and Select run as Administrator.
- Type in the following command: C:\Windows\SysWOW64\msxml.dll and press Enter.
- Now write regsvr32 MSXML6.dll and Hit Enter.
- Restart your PC and Open QuickBooks,
Step 4: Uninstall or reinstall Microsoft Visual C++
- Launch the Control Panel: Click Start, then type appwiz.cpl and press ENTER.
- Uninstall all of the Microsoft Visual C++ 2xxx Redistributable components.
- Download and install the most recent version of each Visual C++ Redistributable from the Microsoft website: Microsoft Docs has the most recent supported Visual C++ Redistributable downloads.
Step 5: Create a new Windows Admin or Assign Admin rights to existing users
Create a new user on Windows Small Business Server 2012, 2016, 2019
- Launch the Windows SBS (2020/2021) ‘management console’.
- Select the ‘Users and Groups icon’.
- Now click on the ‘users Tab’.
- You should now see a list of all existing users, as well as a link to Add a new user account under the Tasks section to the right. Select the “add a new user option”.
- The wizard for Adding a New User Account has now been initiated. Fill in the blanks with the user’s information. Choose a role for that user from the drop-down menu. Click Next when done.
- You will be prompted to enter the user’s password on the following screen. It is important to note that you will not be able to proceed past this screen unless you enter a password that meets both the length and complexity requirements. If necessary, these requirements can be changed in the system. The Add user account button will become available after you have entered a suitable password then click continue.
- The wizard will now run, creating a network account for the user, a home folder, an e-mail account, and sending a Welcome e-mail to the user’s inbox. When finished, press the Finish button.
Now you should be able to see the user you just created under the list of users.
Next, assign administration rights to a local user on windows Server
- Start > Server Manager.
- Click Tools > Computer Management on the Server Manager dashboard page.
- Expand Local Users and Groups in the Computer Management page’s navigation pane, and then click Users.
- Right-click the user to whom you want to grant administrator rights in the users list, and then select Properties.
- Click the Member Of tab, then Add.
- Enter Administrators on the Select Group page, then click OK.
- Click Apply and then OK.
- Open the windows start menu > Select Settings > Select Accounts > Click on Family and other users. ( Some versions of Windows might show Other users).
- Select the option “Add someone else to this PC”.
- Now Select the option ” I do not have the person’s sign-in info, Next Choose ” Add a user without a Microsoft account.
- Fill out the following information of the new user: Username, Password, Password hint or select a security question and hit Next.
Now provide Admin rights to the local user account
- Go to Start> Settings> Accounts.
- Open Family and other users option and select the local account you want to change to Administrator.
- Right-Click > Change Account type.
- Under Account type, Select Administrator and Hit OK to Apply.
- Next, Sign out and log back in with the new Administrator account.
- Choose Start > Settings > Accounts, then Family & other users. (In some versions of Windows, Other users will appear.)
- Select Add another person to this PC.
- Choose I don’t have this person’s sign-in information, and then choose Add a user without a Microsoft account on the next page.
- Enter a user name, password, or password hint, and then click Next.
- Go to Settings and make a new account.
Make a local user account an administrator account.
- Select Start > Settings > Accounts from the menu.
- Select the account owner’s name under Family & other users, then Change account type.
- Select Administrator as the account type, and then OK.
- Log in using the newly created administrator account.
- Press Windows+R on your keyboard to open the Run window.
- Enter Control Panel, then press OK.
- Navigate to User Accounts > Manage another account > Other accounts > Add an account.
- Select Sign in without a Microsoft account (not recommended), followed by Local account.
- Select Next after entering the user name, password, and password hint.
- The screen will then return to the Manage Other Accounts page. Choose the newly created account, then click Edit.
- The new user is set to standard user by default. Select Administrator from the drop-down menu.
- Choose OK.
Solution 2: Fix QuickBooks Unrecoverable Error when opening a company file or importing Accountant changes
Step 1: Identify if a user profile is damaged
If the Unrecoverable error message appears on your screen while attempting to access QuickBooks in multi-user mode, check the user credentials to ensure that the user profile is not damaged.
Their are a few ways to perform this check.
- First check if other users are able to open the same company file on their work stations.
- Try to login to QuickBooks with another active user acccount on the same PC.
- Use the same user info to try and login to QB from a different work station.
If other users can access the company file but not that one particular user getting the error, simply create a new user; however, do not use the damaged user name; instead, choose a new one.
Now Add a New User:
- Select Users from the Company drop-down menu.
- Now Choose Set up Users and Roles.
- Enter your Admin Password dand Hit Next.
- Click on the user list tab and select new.
- Fill in a user name and a password (Optional).
- Assign a user role from available Roles column, then add them.
- Hit Apply and ok to Finish adding the new.
- After that go to the company file menu > Select Close company or Log off.
- Finally login to your company file using the new user credentials you just created.
If you get the QuickBooks Unrecoverable error when trying to access your company file with an Administrator account, use the File Doctor to scan your company file for any existing errors.
To proceed with this step, you must first download and install the QuickBooks tools hub on your computer.
Step 2: Download and setup QuickBooks Tools HUb
Here is a link to Download the most recent QuickBooks Tool Hub version (188.8.131.52). Save the file somewhere easy to find.
- Once Tools Hub is downloaded to your computer.
- Open the toolshub.exe file to begin installation.
- Follow the on screen instructions, accept the terms of service and complete the setup.
- Next, Open Tools hub and click on company file issues.
- From the tool hub, select Company File Issues.
- From the drop-down menu, select Run QB File Doctor. It may take up to one minute to open the file doctor.
- In File Doctor, choose the file you are have trouble opening. If you can’t find your file, navigate to Browse and perform a search.
- Click on Check your file and then proceed.
- Then click Next and enter company file admin password to begin the scan.
Note: It will take some time for the file doctor to finish scanning your files, which often depends on the size of your file; for example, a file of 100MB will take less time to scan than a file of 300MB.
When the scan is finished, open QuickBooks. If the unrecoverable error persists, proceed to the next step to repair your QuickBooks program.
Step 3: Run Quick Fix my program from Tools hub
Using the Quick Fix my program option in the tools hub will stop all background processes that are normally visible in the task manager and perform a quick repair of the program.
- In tools hub select the tab that says Program Problems .
- After that select Quick Fix my Program.
Wait for the tool to repair the program files before launching QuickBooks. If you still receive an error, it is possible that your company file or the path to the folder where your files are located is damaged. Create a sample company file and then change the file’s location to determine which of these is causing the unrecoverable error.
Step 4: Generate a Sample company file
- Open the QuickBooks application.
- From No Company open window ‘Select’ the option ‘Open a sample company’.
If you are able to open and operate the sample company without an error this clearly indicates that your current company file or the folder that contains the files is corrupted. Proceed to the next step to copy your file to a new folder to access.
Step 5: Change file location
- Create new folder on your desktop.
- Give the folder a name for example: Qbcheck.
- Now navigate to the folder where your company files are stored.
- Find your file name from the list > Right-click to copy.
Note: If you see many files make sure to choose the one with the .QBW extension after your file name.
- Paste it into the Qbcheck folder you created earlier.
- Now Double click to open the file from the new location.
Step 6: Suppress QuicBooks Desktop application
- On your keyboard hold the Ctrl key down.
- Hover your cursor on the ‘QB icon’ and double click to open.
- Make sure not to release the Ctrl key until you see the QuickBooks window that says “NO company open”.
- Click on open or restore an existing company.
- Browse to the company file location to open the file with the unrecoverable error.
Step 7: Suppress QuickBooks while opening a Company File
- Select the company file causing the error from the list in No Company Open Window.
- Now Press and hold the ALT key down in your keyboard
- Click on the Blue Open button
- Keep holding the ALT key until you see the login page.
- Now release the ALT key and Enter your User name and Password.
- After that hold the ALT key down once again And HIT ok at the same time.
- Wait until you see the navigation menu which will indicate that now your company file is completely open and Fixed.
To sum up
Unrecoverable errors in QuickBooks Desktop are common, but this is not always because something is wrong with your data or the QuickBooks application. It could also be that the operating system, in most cases Windows, has not been updated or has missing dll files, causing compatibility issues, and as a result, it is sometimes unable to support the functionality and features of other applications installed on the PC. This issue could occur with any installed third-party application. Following that, we began troubleshooting steps to resolve the Windows issues first, which is the root cause of such QuickBooks errors. And as you move along we have also covered the advanced step if required to perform so you can dive deep into the source of the problem to solve it and gain access to QuickBooks desktop again.
We hope you found this tutorial useful and that the article was easy to follow because it was written with users with basic to advanced technical knowledge in mind.
If you require additional assistance or assistance, please do not hesitate to contact our experts.