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QuickBooks Update Error List with Troubleshooting steps to Fix them

"Learn about QuickBooks update errors and their causes. Discover troubleshooting steps for common error codes. Keep your software up to date and error-free."

QuickBooks Troubleshooting Guide:

Update Error QuickBooks

A QuickBooks update error refers to a problem or issue that occurs when attempting to update the QuickBooks desktop pro, premier, Enterprise or Payroll to a newer version or applying a software patch or update. QuickBooks, developed by Intuit, regularly releases updates to enhance the software’s functionality, fix bugs, and address security vulnerabilities. However, sometimes users may encounter errors during the update process, preventing them from successfully installing the new version or update.

Regular QuickBooks updates play a crucial role in maintaining the optimal performance of QuickBooks Desktop. By keeping their software up to date, businesses can ensure seamless functionality, improve data accuracy, and access the latest tools to streamline their accounting processes. Neglecting updates may lead to compatibility issues, security vulnerabilities, and limited access to new features.

Reasons why an Error occurs during QuickBooks update

  1. Internet connectivity issues: A stable internet connection is essential for downloading and installing QuickBooks updates. If the internet connection is unreliable or intermittent, it can cause errors during the update process.
  2. System requirements: QuickBooks updates may have specific system requirements. If your computer does not meet these requirements, you may encounter errors while trying to install the update.
  3. Incomplete or corrupt download: If the update download is interrupted or incomplete, it can lead to errors during installation. Similarly, if the downloaded update file is corrupted, it may cause issues when attempting to update QuickBooks.
  4. Antivirus or firewall settings: Sometimes, antivirus or firewall settings on your computer can block QuickBooks updates, considering them a potential threat. This can result in errors during the update process.
  5. User permissions: Insufficient user permissions can also cause update errors. If you are not logged in as an administrator or do not have sufficient privileges, QuickBooks may encounter issues while installing updates.
  6. Software conflicts: Conflicts with other software or applications installed on your computer can interfere with QuickBooks updates. These conflicts can cause errors or prevent the update from completing successfully.

Common QuickBooks Desktop update error codes

Update Errors caused due to server and network issues

  1. Error 12002: This error occurs when QuickBooks is unable to access the server due to network timeout or connectivity issues. It can be caused by internet connection problems, firewall settings, or incorrect SSL settings.
  2. Error 12007: This error is related to a problem with the computer’s internet settings. It can occur if the SSL checkbox is not selected, the internet security settings are too high, or there are issues with the internet connection.
  3. Error 12009: This error indicates that QuickBooks encountered a problem while connecting to the server. It can be caused by incorrect internet settings, firewall issues, or network timeout.
  4. Error 12029: This error occurs when QuickBooks is unable to access the server due to a network timeout. It can be caused by internet connection issues, firewall settings, or problems with SSL settings.

QuickBooks Update Errors related to Permissions issues

  1. Error 1328: This error is related to file permissions and occurs during the patching or updating process. It can be caused by incorrect file permissions, damaged installation files, or an incomplete update.
  2. Error 15101, 15215, 15223: This errors occurs when QuickBooks is unable to update due to an incorrect digital signature. It can be caused by issues with the digital certificate or problems with the digital signature verification process.
  3. Error 15102: This error is related to problems with the download or installation of updates. It can occur if the specified download location is invalid, the update file is damaged, or there are issues with the network connection.
  4. Error 15222: This error is related to problems with the download or installation of updates. It can occur if the QuickBooks Desktop update is blocked by the antivirus software, the internet explorer settings are incorrect, or there are issues with the network connection.

Payroll update Error caused due to permission issues

Error PS058: This error occurs when QuickBooks encounters problems while installing payroll updates. It may be caused by issues with the network connection, firewall settings, or other factors affecting the update process.

Error PS033: This error typically occurs when QuickBooks is unable to read the payroll setup files. It can be caused by damaged or corrupted files related to payroll updates.

Error PS032: This error indicates that the QuickBooks software is unable to install payroll tax table updates. It can be caused by invalid or incorrect payroll service key information.

Error PS038: This error occurs when QuickBooks is unable to update the payroll tax table due to invalid or incorrect file location. It may require troubleshooting to resolve the file location issue.

Errors caused during payroll update due to Subscription issues

Error PS107: This error indicates that the payroll updates are not properly registered or authenticated. It can occur due to problems with the QuickBooks company file.

Error PS036, PS077: This error indicates that QuickBooks is unable to verify the payroll subscription. It can occur due to an expired or inactive payroll subscription or problems with the billing information.

Steps to overcome QuickBooks update Error

The first step to address QuickBooks Update Errors is to ensure that your update settings are setup correctly. Their are three different methods through which you can update, such as automatic and manual update for single user setup and Network update for multi-user setup.

A. Method 1: Automatic Updates

QuickBooks Desktop offers an automatic update feature that simplifies the update process. Before you begin make sure to close QuickBooks to save your work.

  • To set up automatic updates, open QuickBooks Desktop and go to the “Help” menu.
  • Select “Update QuickBooks Desktop” from the drop-down menu.
  • In the “Update QuickBooks” window, click on the “Options” tab.

Choose the appropriate option for automatic updates:

  • “Yes” to enable automatic updates.
  • “No” to disable automatic updates.
  • “Yes, share downloads with other computers” to allow other computers on the network to download updates from this computer.

Benefits of automatic updates:

  • Time-saving: Automatic updates ensure that your QuickBooks Desktop is always up-to-date without manual intervention.
  • Security patches: Automatic updates include important security patches to protect your data and system from vulnerabilities.
  • Bug fixes and enhancements: Updates fix known issues and enhance features, ensuring smooth and efficient performance.

B. Method 2: Manual Updates

Step-by-step guide for manual update process:

  • Visit the official QuickBooks Desktop download page using a web browser.
  • Choose the appropriate product version (Pro, Premier, or Enterprise) and year.
  • Click on the “Download” button to start the download.
  • Once the download is complete, locate the downloaded file on your computer.
  • Double-click on the downloaded file to start the installation process.
  • Follow the on-screen prompts to install the update.
  • After the installation is complete, open QuickBooks Desktop and confirm that the update was successful.

Importance of downloading updates from official sources:

  • Official sources ensure the authenticity and integrity of the updates, reducing the risk of downloading malicious files.
  • Updates from official sources are tested and optimized for QuickBooks Desktop, minimizing compatibility issues.

C. Method 3: Network Updates

Overview of network update process for multiple users:

Network updates allow businesses with multiple workstations to update QuickBooks Desktop efficiently.

  • Choose a dedicated computer to host the QuickBooks company file and act as the update server.
  • Download the update file on the host computer using the manual update process mentioned earlier.
  • Once the update file is downloaded, open QuickBooks Desktop on the host computer.
  • From the “File” menu, select “Open or Restore Company.”
  • Choose “Open a company file” and browse to the location of the company file on the network.
  • Open the company file and follow the prompts to install the update.
  • After the update installation is complete, open QuickBooks Desktop on other workstations connected to the network.
  • QuickBooks will automatically detect the update and prompt users to install it.

Advantages of network updates for businesses using QuickBooks multi-user hosting feature:

  • Centralized control: Network updates allow businesses to ensure QuickBooks installed on multiple workstations are updated to the latest version at the same time.
  • Time-saving: Instead of manually updating each workstation, network updates simplify the process by updating from a central location.
  • Consistency: Network updates ensure that all users have the same version of QuickBooks, reducing compatibility issues and errors.

By following the above instructions, QuickBooks Desktop users can easily update their software using different methods based on their preferences and business needs.

Fixing most common QuickBooks Update Error

A. Error: QuickBooks update error 15215

Explanation of the error and its potential causes:

  • QuickBooks update error 15215 typically occurs when the software is unable to verify the digital signature of a file during the update process.
  • Potential causes of this error include issues with the Windows registry, conflicts with other applications or security software, or incomplete/corrupted QuickBooks installation.

Step-by-step troubleshooting guide to resolve the error:

Restart your computer: Sometimes, a simple restart can resolve temporary issues. Restart your system and try updating QuickBooks again.

  • Run QuickBooks as an Administrator: Right-click on the QuickBooks desktop icon and select “Run as administrator” to give it elevated privileges.
  • Temporarily disable antivirus and firewall: Antivirus or firewall settings may interfere with the update process. Disable them temporarily and try updating again.
  • Clear Internet Explorer SSL state: Open Internet Explorer, go to Tools > Internet Options > Content tab > Clear SSL state. Restart your computer and update QuickBooks.
  • Use the QuickBooks Tool Hub: Download and install the QuickBooks Tool Hub from the official Intuit website. Open the tool and select the “Program Problems” tab. Click on “Quick Fix my Program” and follow the on-screen instructions.
  • Repair QuickBooks installation: Go to Control Panel > Programs and Features > Uninstall a program. Select QuickBooks from the list and click on “Uninstall/Change”. Choose the Repair option and follow the instructions.
  • Reinstall QuickBooks in Selective Startup: Perform a clean install of QuickBooks in Selective Startup mode to eliminate any potential conflicts. Instructions for clean install can be found on the Intuit support website.

B. Error: QuickBooks update error 12007

QuickBooks update error 12007 occurs when QuickBooks is unable to connect to the server due to network timeout or connectivity issues. – The error may be caused by incorrect Internet Explorer settings, firewall or antivirus restrictions, or network connectivity problems.

Resolving the error using specific troubleshooting steps:

  • Check your internet connectivity: Ensure that you have a stable internet connection. Try opening other websites to verify if you can access the internet without any issues.
  • Verify Internet Explorer settings: Open Internet Explorer and go to Tools > Internet Options > Advanced tab. Reset Internet Explorer settings to their default values and restart your computer.
  • Configure firewall and antivirus settings: Temporarily disable your firewall and antivirus software. If the error is resolved, adjust the settings to allow QuickBooks to connect to the server.
  • Check SSL settings in Internet Explorer: Open Internet Explorer, go to Tools > Internet Options > Advanced tab. Scroll down to the Security section and make sure that the SSL and TLS options are enabled.
  • Update QuickBooks using the manual update method: Download the latest QuickBooks update file from the official Intuit website. Install the update manually by running the downloaded file.

C. Error: QuickBooks freezing or not responding after an update

1. Identifying potential causes for the issue: –

After an update, QuickBooks maybe running slow or Won’t open because of various factors, such as conflicts with other applications, damaged company files, or insufficient system resources.

  1. Solutions to fix the freezing or unresponsiveness problem:
  • Restart your computer: Sometimes, a simple restart can resolve temporary issues. Restart your system and check if QuickBooks functions normally.
  • Open QuickBooks in safe mode: Press and hold the Ctrl key while double-clicking the QuickBooks desktop icon. Open your company file and check if the freezing issue persists. If not, it may indicate a conflict with another application.
  • Verify and rebuild your company file: Open QuickBooks and go to File > Utilities > Verify Data. If any issues are detected, run the Rebuild Data utility from the same menu.
  • Update QuickBooks to the latest version: Ensure that you have the latest version of QuickBooks installed. Go to Help > Update QuickBooks to download and install any available updates.
  • Adjust system resources: Close unnecessary programs and ensure that your system meets the minimum requirements for running QuickBooks. Increase virtual memory allocation if necessary.
  • Contact QuickBooks support: If the freezing issue persists, reach out to QuickBooks technical support for further assistance. Provide them with details about the issue and any troubleshooting steps you have already tried.

Finally

In conclusion, when attempting to update the QuickBooks Desktop software or apply payroll updates, users may encounter QuickBooks update errors. Various factors, such as internet connectivity issues, incomplete or corrupt downloads, system requirements, antivirus or firewall settings, user permissions, and software conflicts, can contribute to the occurrence of these errors.

Throughout this guide, we have explored different methods for updating QuickBooks Desktop. Users can choose between automatic, manual, or network updates based on their preferences and business needs.

It is important to remember that the specific steps to resolve these errors may vary depending on the exact error message and version of QuickBooks. Referring to the QuickBooks Error code list and documentation or seeking support from a QuickBooks Pro Advisor or Intuit’s support team will provide accurate troubleshooting guidance. With the right approach and support, users can resolve most QuickBooks update errors, ensuring the software functions smoothly and providing uninterrupted access to the latest updates and features.

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